Fitbit Desktop App

Fitbit Inspire 2 is an easy-to-use fitness tracker designed to encourage you, celebrate your progress, and keep you on track with heart-rate tracking, Active Zone Minutes, up to 10 days of battery, and more.

My wife has the desktop app for her fitbit so I can not use that app for my fitbit therefore can not use connect to transfer music. Can't find a logout function for the desktop app. Moderator edit: Updated subject for clarity.

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To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac.
The Fitbit App can be downloaded but is not updated with the latest from well, fitbit. It won't let you add the family portion nor get your ACE 2 fitbit paired with the device. Most parents get the Amazon Fire Tablet because it's affordable and can pretty much do what every ipad can. However this is a let down since my kids has fitbit ace2.
Fitbit always does a great job providing your data in a visually appealing look on the app and in desktop form. The alarm feature is very useful. When the Versa 2 is tracking your sleep, it will find the best time to wake you up before you “actually” have to wake up.

When Inspire 2 is on your wrist, make sure your tracker is set to On Wrist . When Inspire 2 is in the accessory clip, make sure it's set to On Clip .

1 | Set up Inspire 2

Turn on and charge your device. To set up Inspire 2, first connect it to the charging cable.

For more information, see How do I charge my Fitbit device?

Connect your device. Next, create or log in to your Fitbit account and connect your tracker.

For more information, see How do I set up my Fitbit device?

Check the Fitbit app. Sync your tracker with the Fitbit app to see your complete health and fitness data.

For more information, see How do Fitbit devices sync their data?

If you have syncing issues, see Why won't my Fitbit device sync?

Unlock Fitbit Premium. New Fitbit Premium users get a free year of Fitbit Premium with Inspire 2.

For more information, see What should I know about Fitbit Premium?

2 | Get to know Inspire 2

Keep tabs on your tracker. If you can't find Inspire 2, use the Tile app to find it. You can also use the Tile app on Inspire 2 to locate your phone.

For more information, see What should I do if I lose my Fitbit device? To learn more about Tile, visit thetileapp.com/fitbit.

See your stats. Swipe up on the clock face to see your stats in Fitbit Today, including steps, heart rate, Active Zone Minutes, and more.

For more information, see How do I navigate my Fitbit device?

Never miss a notification. See your phone, text, calendar, and app notifications on your tracker.

For more information, see How do I get notifications from my phone on my Fitbit device?

Change your clock face. Match your device to your style by picking from a variety of clock faces.

For more information, see How do I change the clock face on my Fitbit device?

Set an alarm. Set an alarm in the Fitbit app. Turn it on or off, and dismiss it from your wrist with the Alarms app .

For more information, see How do I manage alarms on my Fitbit device?

Take a breather. Choose a 2-minute or 5-minute guided breathing session to find moments of calm throughout the day with the Relax app .

For more information, see How do I track and manage stress with my Fitbit device?

Prevent unintended button presses. Turn on the water lock setting when you're in water, for example showering or swimming, to prevent the buttons on your tracker from activating. Press and hold the buttons to access quick settings and tap Water Lock .

For more information, see How do I navigate my Fitbit device?

3 | Get moving with Inspire 2

Get in the zone. Personalized heart-rate zones help you target the training intensity of your choice. Earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones.

For more information, see What are Active Zone Minutes or active minutes on my Fitbit device? and How do I track heart rate with my Fitbit device?

Track your workouts. Use the Exercise app to see real-time stats, receive heart zone notifications, capture GPS data, and get a workout summary when you’re done. For additional stats and a workout intensity map if you used GPS, tap the Exercise tile in the Fitbit app.

For more information, see How do I track my workouts with my Fitbit device?

Wear it your way. Wear Inspire 2 on your wrist or in an accessory clip—whichever is more comfortable for you. Remove both wristbands, and insert your device into the clip for a more discreet option.

Note that when Inspire 2 is set to On Clip , certain features are turned off, including heart-rate tracking, automatic exercise tracking, and Active Zone Minutes.

For more information, see How do I wear my Fitbit device? and How do I navigate my Fitbit device?

Step it up. Inspire 2 helps you reach an hourly goal of 250 steps by nudging you at 10 minutes before the hour is over.

For more information, see What are the reminders I see on my Fitbit device?

Customize your exercises. Choose from 20+ exercise types to track your favorite workouts.

For more information, see How do I track my workouts with my Fitbit device?

Let SmartTrack have your back. Your tracker automatically detects and records activities at least 15 minutes long. Open the Fitbit app to see your stats.

For more information, see How do I track my activity with my Fitbit device?

If you have trouble tracking heart rate or sleep, check the following settings:

Inspire 2 is set to On Wrist in quick settings.
The Heart Rate setting is turned on in the Settings app . Note that this setting is only available when Inspire 2 is set to On Wrist .
Make sure you’re wearing Inspire 2 correctly. For tips on how to wear your tracker, see How do I wear my Fitbit device?

For help with syncing issues, see Why won't my Fitbit device sync?

If you're having trouble with unintended button presses:

Turn on Button Lock in the Settings app . This setting prevents the buttons on your tracker from activating while your screen is off.

For more information, see How do I navigate my Fitbit device?

If you’re not receiving notifications or reminders:

Make sure DND and Sleep mode are turned off in quick settings.
Make sure you set up notifications correctly. For more information, see How do I get notifications from my phone on my Fitbit device?

If your screen is dim, check the following settings:

Dim Screen is turned off in the Settings app .
Sleep mode is turned off in quick settings and in the Settings app .

If your screen isn’t responding when you turn your wrist or tap the screen, check the following settings:

Screen Wake is turned on in quick settings.
Sleep mode is turned off in quick settings.
Water Lock is turned off in quick settings.
Double Tap is turned on in the settings app .

If you experience any of the following issues and you've checked your settings, restart your device:

Won't sync
Won't respond to taps, swipes, or button press
Won't track steps or other data
Won't show notifications or reminders

For instructions, see How do I restart my Fitbit device?

To learn more about your tracker, see the Fitbit Inspire 2 manual.

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After you create a Fitbit account and set up your device, the data your Fitbit device collects syncs with your Fitbit dashboard.

For more information, see How do Fitbit devices sync their data? and Fitbit-compatible devices.

Trackers and watches

Having trouble syncing with your iPhone or iPad? Try removing the Bluetooth connection between your phone and your Fitbit device:
*On your phone, tap Settings Bluetooth the information icon next to the name of your Fitbit device Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Fitbit device automatically when you open the Fitbit app or manually by tapping your profile picture your device tile Sync Now.

If your Fitbit device doesn't sync, follow the troubleshooting steps below depending on your device:

iPhone or iPad

Requirements

Your iPhone or iPad is running the latest version of iOS. To check, tap Settings GeneralSoftware Update.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your iPhone or iPad is connected to cellular data or Wi-Fi.
The Bluetooth setting on your iPhone or iPad is turned on. To check, tap Settings Bluetooth .
Your iPhone or iPad isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your Fitbit device is charged.

Troubleshooting steps

Force quit the Fitbit app. For instructions see the Apple help article.
On your phone, go to SettingsBluetooth and turn Bluetooth off and back on.
Open the Fitbit app.
If your Fitbit device doesn't sync, restart it. For more information, see How do I restart my Fitbit device?
Open the Fitbit app.
If your Fitbit device doesn't sync, restart your iPhone or iPad. For instructions see the Apple help article.
Open the Fitbit app.
If your Fitbit device doesn’t sync, log in to your Fitbit account on a different phone or tablet and try to sync.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your iPhone or iPad and try to sync.

Android phone

Requirements

Your phone is running the latest version of Android OS. To check, tap SettingsAbout Phone or About DeviceAndroid Version. To confirm your phone is running a supported version of Android OS, see Fitbit-compatible devices.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your phone is connected to cellular data or Wi-Fi.
The Fitbit app is allowed to run in the background on your phone. For more information, see What should I know about using the Fitbit app on my Android phone?
The Bluetooth setting on your phone is turned on. To check, tap SettingsBluetooth.
You have location services turned on, and the Fitbit app has permission to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?
If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your phone isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
Your phone doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?
Your Fitbit device is charged.

Troubleshooting steps

Force quit the Fitbit app, then reopen it.
On your phone, go to SettingsBluetooth and turn Bluetooth off and back on.
Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
Restart your phone.
Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
Log in to your Fitbit account on a different phone and try to sync.
Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Windows 10 phone or tablet

Requirements

Your phone is running the latest version of Windows 10. To check, go to SettingsSystemPhone update.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Your phone is connected to cellular data or Wi-Fi.
The Bluetooth setting on your phone is turned on. To check, go to SettingsDevicesBluetooth.
If you use more than one phone or tablet to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your phone or tablet isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
Your Fitbit device is charged.

Troubleshooting steps

Remove all other Fitbit devices from your account and try to sync. If your device still doesn't sync, contact Customer Support.

Fitbit Desktop App For Mac

Windows 10 computer

Requirements

Your computer is running the latest version of Windows 10.
Your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
The Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
Fitbit Connect isn't installed. To check, look for an icon with the Fitbit logo near the date and time on your screen. If you see this icon, uninstall Fitbit Connect using the same process you use to uninstall other programs.
The Bluetooth setting on your computer is turned on. To check, go to StartSettingsBluetooth. If you can't find this setting and don't know whether your computer supports Bluetooth, this blog explains how to check for Bluetooth compatibility. Note: If your computer doesn't support Bluetooth, purchase a wireless sync dongle from the Fitbit Store.

Troubleshooting steps

From the Start menu, go to SettingsBluetooth. Make sure you see your device on the list with the word “Connected” below.
If your device isn't connected:
1. Tap or click the device name and choose Remove Device.
2. Make sure your device is nearby and wait for it to reappear in the devices list.
3. When it does, tap or click the device again and choose Pair. The pairing process can take several minutes but when it's done the Bluetooth status should change to “Connected.”
If your device is connected but won't sync, it's possible your computer's Bluetooth signal is weak or temporarily compromised. Try using the wireless sync dongle, available from the Fitbit Store.
If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to sync.

Mac or Windows 8.1 Computer

Requirements

Fitbit Connect is installed. To check, look for an icon with the Fitbit logo near the date and time on your screen. If you can't find it, try the set up instructions again in How do I set up my Fitbit device?
Your device is connected to your Fitbit account. To check, log into your account on fitbit.com and click the gear icon image in the top right. You should see the name of your Fitbit device at the top. If you don't see your device listed, set up your device again. Click the Fitbit Connect icon Open Main MenuSet Up a New Device and follow the on-screen instructions.
If you're using a Mac and want to sync over Bluetooth, make sure Bluetooth is turned on. To check, go to System PreferencesBluetoothTurn Bluetooth On. If your computer doesn't support Bluetooth, you can purchase a wireless sync dongle from the Fitbit Store.
If you use more than one phone, tablet, or computer to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.

Troubleshooting steps

Note that your fitbit.com dashboard shows the time of your last successful sync—click the gear icon in the top right.

Prompt Fitbit Connect to sync with your device:
1. Click the Fitbit Connect icon and click Open Main Menu.
2. With your charged Fitbit device nearby, click Sync Now.
3. You may be asked to sign in to your Fitbit account, after which your device should sync. If you see a message saying your device can't be found, wake it up by pressing its button (most devices) or tapping it (Flex and Zip).
(Mac only) If your computer has Bluetooth:
1. Turn Bluetooth off and back on under System PreferencesBluetooth. If syncing still doesn't work, your Bluetooth signal may be weak or temporarily compromised.
2. Try using the wireless sync dongle, available from the Fitbit Store.
Restart your device using the instructions in How do I restart my Fitbit device?
If your device won't sync after the restart, next try uninstalling and reinstalling Fitbit Connect.
If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and try to sync.

If you can't sync to a compatible phone or tablet instead or your Fitbit device didn't come with a wireless sync dongle, contact Customer Support.

Scales

Aria Air

Requirements

You have the Fitbit app open and on the Today tab on your nearby phone or tablet while you complete a weigh-in.
The latest version of the Fitbit app is installed on your phone or tablet.
The Bluetooth setting on your phone or tablet is on. To check, tap SettingsBluetooth.
Your phone or tablet isn't managing other Bluetooth connections. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit scale, you may have trouble using more than one at the same time. Turn off other Bluetooth connections when not in use.
If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it.
Your Fitbit scale's battery isn't critically low.

Troubleshooting steps

Force quit and then reopen the Fitbit app.
Go to SettingsBluetooth and turn Bluetooth off and back on.
Turn your phone or tablet off and back on.
Uninstall and reinstall the Fitbit app.
If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.
If your Fitbit scale still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

Aria & Aria 2

After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully.

Fitbit Desktop App For Windows

If the scale doesn't sync, you may see one of the following error messages on the scale’s screen:

NO SYNC
WIFI Symbol with an “X”
WRONG PASSWORD
CONNECTION ERROR
CAN'T CONNECT
NO WIFI
WEAK SIGNAL
No error message, but the measurement doesn't sync to your Fitbit account

Fitbit Desktop App Mac

If any of these conditions occur, try weighing yourself again. If the scale successfully syncs, it may have been a temporary issue that doesn't require further troubleshooting. If the problem persists, try the following tips:

Check that your router is on and working. If other devices are also unable to connect to your Wi-Fi network, restart your router.
Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale.
If you've made any changes to your network, such as a new router, network name, or password, see How do I reconnect my Fitbit scale to my wireless network?
Your scale may be too far away from your router. Several walls, floors, or objects between the scale and router can cause interference. Try moving the scale closer to your router.
The network may have too much traffic or there are too many other Wi-Fi networks nearby. Don't use public Wi-Fi to sync your scale.

If you still can't sync, contact Customer Support. For additional information on error messages, see Why isn't my Fitbit scale working?

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